Bruce Arnold's Web Marketing Tips )
 Call 786-326-8079 ... 954-337-9290 ... 561-828-9284 © March 2004 
in this issue
  • Persuasive Messaging
  • Professional Presentation
  • Pervasive Positioning
  • Pay-Per-Click Advertising
  • 99 ... 97 ... 95 ... 75
  • Web Surfing 101
  • Share This With Others
  • A Site Worth Seeing

  • Dear Bruce,

    Do you want a business website that MAKES MONEY? Of course you do! Websites designed by Bruce Arnold are achieving up 15% conversion rates, and generating returns as high as 35-to-1! How do we do that? By putting the RIGHT MESSAGE in front of the RIGHT PEOPLE. And how do we do that? By (re)designing your website to include the three crucial elements that ALL SUCCESSFUL BUSINESS WEBSITES MUST HAVE: Persuasive Messaging ... Professional Presentation ... and Pervasive Positioning(tm).

    If your website conveys a persuasive message that is professionally presented and pervasively positioned for exposure to a large and qualified audience, IT WILL BE A SUCCESS! And how do you do that? Read on and find out!

    Persuasive Messaging

    The Internet is a medium for instantaneous information interchange. Business web pages communicate marketing messages through that medium. Like any other marketing message, an effective web page must quickly and explicitly convey: A valuable proposition, with a distinctive differentiator, and a clear call to action.

    VALUE PROPOSITION: Your value proposition answers the question: "What are you selling?" Think of visitors to your website as busy people with short attention spans, and convey your business proposition accordingly. Say it in 25 words or less. Display it in 25 seconds or less. Reinforce it with your content, imagery and architecture. Make it easy to understand, and obvious to any qualified prospect.

    DIFFERENTIATORS: Your differentiators answer the question: "Why should I buy from you?" There may be dozens, hundreds, even thousands of websites offering products or services similar to yours. Tell your prospects what makes you or your offerings unique. Show them how you can get the job done better, faster or for less cost. Give them a compelling reason to stop clicking through, and start doing business with you.

    CALL TO ACTION: Your call to action answers the question: "What do you want me to do?" Let's say someone searches Yahoo for "blue widgets". Thanks to good search engine positioning, your site comes up in the Top 20, and they click through to you. Your domain name is "BlueWidgets4U.com", so they are clear as to your value proposition. The upper left corner of your home page proudly displays an image of the "Best Buy" award you just received from Consumer Reports, so they are down on your differentiator.... So now what? Once you have a qualified and interested prospect, make it easy for them to do business with you. You probably want your prospects to: click to send email; complete a form; call your office; or, come by your location. Motivate and encourage them to do so. Tell them what you want them to do, guide them through each step of the process, and offer to help them all along the way.

    Does Bruce Arnold deliver persuasive messaging? Here's what our clients say....

    Professional Presentation
    Successful marketers know that YOU ONLY GET ONE CHANCE TO MAKE A FIRST IMPRESSION. In cyberspace, your website *is* your business, and the impression it makes when visitors first click through can make a small business look Fortune 500 ... or a global enterprise look like a spam merchant. Professional presentation is key to capturing and keeping cyberspace customers. It requires a polished, artful composition of: concise content, illuminating imagery, and alluring architecture.

    CONCISE CONTENT: This is the age of Headline News, eight-minute dates and one-minute meals. So as we suggest elsewhere, think of your web visitors as busy people with short attention spans. Draft your content accordingly: State your proposition and make your case, but do it in as few words as possible. Where extensive content is mission-critical, use a top-down presentation so that VITOs (very important top officers) have a quick summary, and SeeMores (people who always want to see more information) can drill down for the details.

    ILLUMINATING IMAGERY: A picture is worth a thousand words ... but it takes a lot longer to download! When the World Wide Web first came online in the mid-nineties, almost any graphic was considered "cool". Bandwidth was bogged down with blinking balls, cartoon icons and animated GIFs that often had no relevance to the intended message. Today's wider pipes (like DSL or cable modems) enable blended imagery, flash animations and other multimedia presentations. These resources should be used to educate and enlighten, as well as entertain. Most Internet users are still using dial-up connections, though, so they should be deployed for maximum benefit with minimum bandwidth.

    ALLURING ARCHITECTURE: Dictionary.com says to be alluring is "... to attempt to draw; to tempt by a lure or bait, that is, by the offer of some good ...; to invite by something flattering or acceptable; to entice; to attract." That is exactly what the look, feel and architecture of a business website should do. The look and feel of your website must be sufficiently attractive to capture an initial visitor's attention, and enticing enough to hold that attention while you convey your value proposition and differentiator. The architecture of the website must then guide and lure the prospect in the direction of your call to action. Here, the medium *is* the message!

    Does Bruce Arnold deliver professional presentation? Here's what our clients say.... »

    Pervasive Positioning
    99% of all Internet users submit keywords to search engines to find what they need. 97% of that traffic goes to the first 20 websites returned by a search. Keyword optimization and search engine positioning is how you get into that "Top 20". Search engine positioning is an art that goes beyond keyword stuffing and formatting META tags. Pervasive Positioning(tm) is a science that goes way beyond that. It is a three-dimensional discipline targeting guaranteed delivery of qualified website traffic via: submitting deep, matching wide, and ranking high.

    SUBMITTING DEEP. Surveys suggest that the top 18 search engines draw over 80% of all search activity, so the positioning of your web pages in the major indexes should be a priority. That is not to say, however, that the thousands of other online reference sources available should be ignored. Submitting your website to hundreds of domain-specific link lists, directories and other reference sources may result in less exposure than one Top 20 ranking in MSN Search, but that exposure may be to a much more qualified group of prospects. And the more reference sources that link to your website, the higher your rankings in the majors will be.

    MATCHING WIDE. Before you can enjoy the traffic associated with high rankings on key terms in major search engines, you must not only submit, but also match. If you do not match, you cannot rank. And the more relevant terms for which you do match, the more rankings you will achieve, and the more traffic your website will receive. If you sell real estate in Miami, for example, a Top 20 Lycos ranking on "Miami realtor" is certain to generate traffic. But what if instead of "Miami" they entered "South Florida", "Dade", "Pinecrest", "Kendall" or "South Beach"? And what if, instead of "realtor" they entered "real estate broker", "real estate agency", "real estate agent", "residential property", or "homes for sale"? You cannot rank if you do not match.

    RANKING HIGH. They say the keys to successful retailing are "location, location, location". The Internet marketing analogy is "rankings, rankings, rankings". For any given search, if and where a web page ranks is not a measure of quality or popularity, and it is not a simple matter of META tags and keyword repetition: Web pages rank where they rank based on scoring algorithms programmed to apply dozens of criteria in evaluating almost every element of the page. Understand the criteria, and you can design web pages to rank high in search engines. This is a key component of Pervasive Persuasion(tm). This is what Bruce Arnold does.

    Does Bruce Arnold deliver pervasive positioning? Here's what our clients say.... »

    Pay-Per-Click Advertising
    Pervasive Positioning is the best way to drive qualified traffic to your website ... but it need not be the only way. Pay-per-click advertising can be a very effective complement to pervasive positioning, and the results it delivers are immediate. Consider adding pay-per-click advertising to your web marketing mix if:

    1. You need IMMEDIATE exposure to your market. Search engine submissions can take several weeks ... a pay-per-click ad can be running in minutes.

    2. Your web pages have good positioning for some key phrases, and you wish to generate COMPLEMENTARY traffic from paid exposure on additional search terms.

    3. You are willing to invest the time or money required to assure that your pay-per-click campaign is effectively MONITORED.

    Bruce Arnold can help you with this. Click here to learn more.... »

    99 ... 97 ... 95 ... 75
    99% of all Internet users reference search engines to find what they are looking for. 97% of that traffic goes to the Top 20 listings for any given search. 95% of Bruce Arnold's web clients hold multiple Top 20 positions for their targeted search terms. Over 75% of Bruce Arnold's web clients hold multiple NUMBER ONE positions on major search engines.

    In other words, Bruce Arnold (re)designs websites so that they look good, rank high, get traffic, and MAKE MONEY for their owners. Isn't that really what business web design should be about?

    Click here for more.... »

    Web Surfing 101
    Many people think getting a "hit" on your website means somebody viewed your web pages. Some people think a "hit" means somebody responded to your website's call-to-action by clicking through, calling you, or coming by. A few people think a "hit" means somebody came to your website, liked what they saw, and became a new customer. NONE OF THESE ARE CORRECT. In Internet terminology, a "hit" is defined as "... a single file request in the access log of a web server." In this context, a hit or "file request" does not equate to a web page visited or viewed.

    When someone calls up a web page, the page itself is one file request. If that page includes component objects or parts--like embedded flash animations or standardized headers or footers--they each count as a file request. And every graphic on the page, both those you can see and "spacers" used for formatting, each generate a file request. Consequently, it would not be unusual for a single visitor calling up a single web page to generate 100 hits from a single click.

    In other words, the presence of hits is an absolute indicator of activity, but hit counts alone don't really mean much. They should never be used as a comparative measure of traffic between two web pages or websites. As we have shown, a website getting 10,000 hits a month might be getting only 100 visitors a month, yet it might be getting twice the traffic of a site that boasts 50,000 hits a month!

    "Hits" are not a useful measure of website traffic. "Unique visits" and "page views" are. If you would like to discuss how this information can be used to increase YOUR website ROI, please give us a call!

    Click here for more.... »

    Share This With Others
    Some of the information in this newletter may be of interest or benefit to your friends, colleagues or business associates, so why not share it with them?

    If you view our newsletter as HTML, you can use the "Forward email" link near the bottom of this page to forward it to someone else. Or, you can email them this web page URL, where they can subscribe to our newsletter or view this and prior issues:

    http://PervasivePersuasion.com/web_newsletter.html

    Click here for more.... »

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